Returns & Exchanges Policy – katietripoli.com
Last Updated: [Insert Date]
1. Return Eligibility
You may return items within 30 days of delivery, provided:
- Items are unworn, unwashed, and in original condition
- All tags and packaging are intact
- Proof of purchase is included
2. Non-Returnable Items
The following cannot be returned:
- Final sale items (marked at checkout)
- Swimwear (if hygiene seal is broken)
- Custom or personalized products
3. How to Return
- Log in to your account at katietripoli.com
- Navigate to “Order History” and select your order
- Follow the prompts to generate a return label
- Ship items back using the provided label
4. Return Shipping Costs
- Standard returns: Customer covers return shipping
- Faulty/damaged items: Free return shipping (we’ll email a prepaid label)
5. Refund Processing
- Refunds are issued within 5–10 business days of receiving your return
- Amount is credited to your original payment method
- Shipping fees are non-refundable (unless due to our error)
6. Exchanges
- Size/color exchanges: Return the original item and place a new order
- Out-of-stock items: Refund issued instead
7. Damaged/Defective Items
If your item arrives damaged:
- Contact us within 48 hours
- Provide photos of the issue
- We’ll arrange a replacement or full refund
8. International Returns
- Return shipping is the customer’s responsibility
- Refunds exclude original shipping fees and customs charges
9. Return Status
Track your return via:
- Your account dashboard
- The carrier’s tracking system